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Frequently Asked Questions

(888) 284-9671 ~ [email protected] ~ Riverton, Utah  USA

 


About Canvas Replicas & Our Paintings        Ordering & Payment        Samples of Paintings


What Paintings are Available         Timeframes        Paintings by Subject        Paintings by Artist


Custom Paintings        Guarantees & Returns        Shipping        Sizes     Discounts


Contacting Us     Authentications/Valuations of Paintings


 

About Canvas Replicas & Our Paintings

How are your paintings done?     All our paintings are professional Museum quality, hand-painted, oil-on-canvas reproductions.    We do not provide prints, giclees or ink-jet replicas.   Our paintings are truly amazing.   Click here to see the process.

 

How do you keep your prices so low?   We keep our prices low by keeping our overhead low.    We do not have the expense of a large storefront gallery, we do not provide a hardcopy catalog and we do not send expensive mailers.   All of this is done to keep the value you receive high and the prices low.  The owners of Canvas Replicas started the business over 15 years ago because they love art and love to see others enjoy art as much as they do.  To learn more about our history click here.

 

Can I have a painting reproduced that is not in your galleries?   Yes.   We have many customers who commission artists and paintings which are not on our website.   Email or phone us with the artist or painting you are looking for.

 

What is the difference between a rolled or stretched canvas?   Rolled canvases are paintings which have not been mounted on stretcher bars.    To learn more about rolled and stretched canvases click here.

 

Does the painting come with extra canvas on the edges for stretching?   Yes it does.   We provide an extra 1.25-1.5 inches of blank canvas beyond the image size on each edge for stretching.  For example, if you purchase a 30 x 40 inch painting, the image size will be 30 x 40 inches and there is an additional 1.25-1.5 inches of blank canvas on each edge.   If you are considering doing a gallery wrap on the painting you can request further blank canvas on the edges at no additional charge.

 

Do you sell and ship stretched (mounted) paintings?   We do sell stretched paintings in the sizes 12 x 16 inches or smaller but only by special request.   If you would like more information and pricing on stretched canvases please call us at toll free 888.284.9671 or email.  

 

Do you sell original artwork?   Yes   Click here to view our original artwork.   Click here to view our paintings by subject.

 

Does the reproduction look exactly like the original?   We examine each painting carefully before we ship it for detail, accuracy and color.   We make sure the reproduction contains the coloring, elements and techniques used by the original artist.  However, since each reproduction is hand painted and are not computer-generated there may be a slight color and detail variations between the reproduction and the original.   

 

Do you have comments from other customers?     Read what our customers have to say about Canvas Replicas

 

What level of quality are your paintings?    Our paintings are Museum quality.    To learn more about Museum quality click here.

 

Do you sell lower quality paintings sold by some large wholesalers?    We strictly provide Museum quality paintings to all of our customers.  

 

Do you give my information to other companies?   No.   We never provide any of your personal or contact information to any other company.

 

Are your paintings copyrighted works?   All of our reproductions are either works which are in public domain or done with the permission from the artist or assignee.

 

I am wondering how to select artwork for my home.   Any tips?   Some of the finest interior designers in the United States, Canada and European find their art at Canvas Replicas.   We asked them for to share their knowledge and experience.  To read their ideas and tips you can click here.

 

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Ordering & Payment

 

How do I order and pay?    There are several ways you can order.  1) If the painting is in our galleries you can simply click on the image and select the shopping cart for the size you want.    2) You can email us or call us to order (toll free 888.284.9671 or internationally 801.446.1239).   You can also text us with questions at 801.658.2066 (text line only).

   

Do you confirm the details of my order?    Yes.   When you order by shopping cart we will send you a confirmation email with all the details of your order including the image of the painting.    If you are ordering by email, phone or fax, we will also email you a confirmation with all the details.   We do this to insure we have your order correct and your painting is exactly what you want.

 

Is my payment secure?   Absolutely.  We use PayPal as our merchant account because they are easy to use, very secure and extremely careful about avoiding fraud.   PayPal uses address verification checks, card verification checks, 128-bit SSL, and powerful encryption to make your payment safe and secure.   You can also pay using a credit card over the phone.   We accept all major credit cards including Visa, MasterCard, American Express and Discover Card.

 

When do I pay?   All payments are made up front.   We provide a full 30-day money back guarantee if you are not satisfied with the painting.

 

Are there customs fees or import duties with international orders?   Rarely are there additional fees or custom charges but occasionally countries will charge a fee when the painting arrives.   The customer is responsible for these and we encourage you to contact your local postal service or customs bureau for more specific information.

 

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Samples of Paintings

 

Can I see some samples of your paintings?   Yes.    Our customers have sent us photos of their finished and framed paintings.    Click here to view samples of our finished works.

 

Are the reproductions painted by hand?   Yes.   Each painting is commissioned and painted by hand.  See the reproduction of Da Vinci's Lady of Ermine (Cecilia Gallerani) from a blank canvas.    Click here to view the process.

 

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What Paintings are Available

 

Can I commission a painting that is not on our website?   Yes    We have many customers who commission artists and paintings which are not on our website.   Email or phone us (toll free 888.284.9671 or internationally 801.446.1239) with the artist or painting you are searching for.

 

I am wondering how to select artwork for my home.   Any tips?   Some of the finest interior designers in the United States, Canada and European find their art at Canvas Replicas.   We asked them for to share their knowledge and experience.  To read their ideas and tips you can click here.

 

Do you sell original artwork?   Yes   Click here to view our original artwork.   Click here to view our paintings by subject.

 

Can I see a larger image of a painting?    We can email you a larger image.   We keep the images on our galleries small to medium size because it helps with internet load speeds but we are happy to email you a larger image to view.

 

Are the paintings in the Clearance Gallery paintings customers have returned?     No, they are not returns.   They are the sample paintings we show interior designers, galleries and other industry customers here locally.   They are commissioned the same as every other painting we sell.  We put them on our Clearance Galleries to generate traffic and interest in our website.   Because they are our samples we generally only have one or two in stock so they are subject to availability.

 

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Custom Paintings, Portraits & Paintings from Photos

 

Do you provide portraits of people or pets?   We do.  A large portion of our business is providing portrait of people and pets.   To learn more click here.

 

Can you reproduce a painting from a photo?    Yes.   We can take any quality image (photo, Jpeg, etc.) and reproduce it as an oil painting.

 

If I want the colors or details changed from the original, can you do that?   Yes   That is one of the great benefits of a commissioned oil painting.   You can specify variations of color or adding or subtracting details.

 

Can you combine elements of several different photos into one painting?   We combine elements of photographs or images into the painting.

 

Can you add color to a black and white photo or image?   Yes.  Through our order confirmation emails we specify what colors you want.

 

Will you age or antique a painting?   We do not and it is important to understand why we do not.   The process vendors use to antique or "age" a painting is they add chemicals to the oil paint or apply chemicals to a new painting.   These chemicals break down or oxidize the paints.   The painting appears to be aged (also sometimes referred to as cracked or craquelure).  What these vendors do not tell you is in 1-3 years your painting will most likely begin to flake, crack and fade.   Essentially you are permanently damaging the oil painting with chemicals to obtain the aged look.   We have had countless customers come to us for replacement paintings because the "aged" painting they purchased a year or two before is now falling apart.     

 

Can I commission a painting which is not in your galleries?   Yes    We have many customers who commission artists and paintings that are not found on our website.   Email or phone us (toll free 888.284.9671 or internationally 801.446.1239) with the artist or painting you are looking for.

 

Can you reproduce a painting I have painted myself?    We can reproduce any painting.  All we need is a good image or photo of the original.

 

How are the portraits done?   Watch the painting of one of the world's most famous portraits - Leonardo Da Vinci's Cecilia Gallerani.    Click here to view the process.

 

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Paintings by Subjects

 

Do you have galleries of subject or themed paintings such as landscapes, street scenes, maritime, music, dancing, religious or nautical paintings?   Yes   Click here to look at our paintings by subject.

 

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Paintings by Artists

 

What other artists do you reproduce?     We have a list of many of the artists we reproduce.  If the artist you are searching for is not on the list you can call or email us here.

 

Can I commission a painting by an artist who is not in your galleries?   Yes    We have many customers who commission artists and paintings that are not on our website.   Email or call us (toll free 888.284.9671 or internationally 801.446.1239) with the artist or painting you are looking for.

   

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Timeframes

 

How long does it take for a commissioned painting to be completed?   Your commissioned painting will generally take 6-8 weeks for completion.   This is the timeframe an artist needs to properly create a Museum quality painting and have it dry enough to safely ship.   Beware of vendors who promise a shorter timeframe - a shorter timeframe will not produce the quality of painting and risk having a wet painting smudge in transit.   

 

How long will it take my painting to arrive once it is completed?    In the United States our paintings our shipped USPS 2-3 day priority with tracking.    International shipments generally take 5-10 business days and we provide customs tracking information.

 

What if I don't have 6-8 weeks to wait?    Many people want to purchase paintings for birthdays, anniversaries or other special events and don't have 6-8 weeks to wait.   We provide an alternative.   We will email you an announcement letter you can print announcing you have purchased this commission for them as well as telling them a little about the painting and the artist.   It's a nice alternative if your event is sooner then six weeks and shows your special someone know you gave their gift a lot of thought.

 

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Guarantees & Returns

 

Do you provide a guarantee?  Absolutely.   We provide a 30-day full money-back guarantee if you are not satisfied for any reason.  Be very careful with other vendors who offer you anything less then a 30-day return window.  They often will offer a shorter timeframe (7-21 days) to make it impossible to return a painting within the allotted time and they will not accept the return.   If you wish to return painting simply contact us by email or phone for the return shipping address.    For paintings 45 inches or larger there is a 15% cancellation and restocking fee.  For paintings of 90 inches or larger there is a 30% cancellation and restocking fee.  To read our return policy and our guarantee click here.

 

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Shipping

 

How much will I pay for shipping?    Nothing.    Worldwide shipping is free.  

 

What countries do you ship to?     We ship to all countries including but not limited to Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, Denmark, Dubai UAE, Finland, France, Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, Lithuania, Mexico, Netherlands, New Zealand, Norway, Portugal, Russia, Singapore, South Africa, Spain, Sweden, Switzerland, Turkey, Ukraine and the United Kingdom.

 

Are your paintings insured when they are shipped?   All of our paintings are insured against damage when they are shipped.

 

How are your paintings packaged when they ship?   They are well packaged in hard tubes or art boxes.

 

Are there international customs fees or import duties?   Rarely there are additional fees or custom charges but occasionally countries will charge a fee when the painting arrives.   The customer is responsible for these and we encourage you to contact your local postal service or customs bureau for more specific information.

 

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Sizes

 

What sizes do your paintings come in?    Because our paintings are commissioned per your order, you can have your commission done in any size you need.  For convenience our shopping carts list standard frame sizes such as 16 x 20 inches; 20 x 24; 26 x 34; 36 x 48; 42 x 60 or 48 x 72.

 

What is the largest size I can order?   We specialize in oversized canvases and can provide any size you require.   We recently provided a mural which was 10 x 20 feet.

 

Do you sell paintings which match the dimensions of the original paintings?   Yes.   If you want the painting in the original size we can create it.   We are also careful to match the aspect ratio (height to width) of the original painting unless you require a taller or wider version.

 

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Discounts & Gift Certificates

 

Do you have discounts?   We do.   We provide quantity discounts.   For example, if you order three paintings you receive a fourth painting for free.   To learn more about our discounts click here.   We also run special offers which we inform our customers about via email.  If you would like to be notified about our special offers please send us your name and email address.

 

Do you sell gift certificates?    Yes.   To learn more click here.

 

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Contacting Us

 

Can I talk to a live person at Canvas Replicas?    You can call us any time at Canvas Replicas and we encourage our customers to call.   We love to talk with people who share our appreciation of art, answer questions or find specific paintings or artists for you.    You can call us toll free inside the United States at 888.284.9671 or internationally at our direct line 801.446.1239.    You can also contact us by email at [email protected].   If you prefer to text us with questions you can at 801.610.9243 (text line only, no voice).   For all our contact options and office hours you can click here for contact information.

 

Is Canvas Replicas on Social Media?   You can find Canvas Replicas on Facebook or LinkedIn.  

 

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Authentications or Valuations of Paintings

 

I have a painting and would like to know its value or if it is an original painting?    At Canvas Replicas we do not provide authentications of outside paintings or give estimates of a paintings value.    We suggest you contact a local antique dealer or an auction house such as Christie's or Sotherby's which specialize in this area and have authenticators on staff.

 

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If you have other questions we did not answer please call please call 888.284.9671 (Internationally @ 801.446.1239) or email us at [email protected]. 

 

Learn about large discounts on the How to Order page.
 

 


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Canvas Replicas ships internationally to countries including Argentina, Australia, Austria, Bahrain, Belgium, Brazil, Canada, Chile, Denmark, Dubai UAE, Finland, France, Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, Lithuania, Mexico, Netherlands, New Zealand, Norway, Portugal, Qatar, Russia, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, Turkey, Ukraine and the United Kingdom.

 

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